To continue with our previous posting of “mediocre service” in singapore, somehow this week we were all cursed with getting bad service all the time. First, when we were having pizza hut in Jurong East. The waiter forgot to get his notebook to take down our orders, and even that, he still repeat our orders three times, and never get it completely right! Then when the meals came, he did not put it in front of us. He just put the food on the edge of the table and expceted us to pass on the plate to the right person. Then when we were running out of water, he did not immediately fill out our glass until we ask him to do so. Second time, when we were having lunch in Cafe Galilee, Jurong East Regional Library. First, the food is expensive, relative to the quality and the quantity of the servings. Second, the service is damn slow. It is so slow, so that Indi decided to cancel his order. And the response of the waitress was, “Oh you can’t cancel your order, we have made it, and it will be ready in no time. Please understand, we are having a lot of orders right now, that is why your thing takes a long time”. Oh Cmon! if you can’t handle the orders, don’t set up a cafe! What a lame excuse for bad service…”having too many orders”??? Better close business! And third, in a taxi. We were so tired working overtime, so we decided to take a cab home. When we arrived, we paid the fare accordingly. Few seconds later, we decided to ask for receipt. To our surprise, the cabbie started to grumble, “Next time, ha, when you want receipt you better say it quickly! I almost press the button to cancel your receipt, because you take so long to ask for it!” Wah, amazing isn’t it? A provider of service who get angry and blamed the customer? Hence me, being too tired, freaked out immediately. I blasted out at him, roughly like this, “Don’t you talk like that to your customer! What is wrong with asking the receipt only later? What a bad service you are providing, you should never blame a customer, because customer is king!”. Of course i added some swearwords to it too. But, i mean, what is so difficult of printing a receipt? Moreover, the problem is so trivial, that you would not need to be angry at your customer! What a pathetic service. I wished I took down the cab number so I can put it on the web for everyone to see. What is wrong with people here, why is it so difficult to provide a good and courteous service? we are always amazed to find good service here, because it is a bit rare in here.
